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FAQs
When will my order arrive and how is the estimated delivery date calculated for my address?
Your parcel will be shipped to your address within 1-3 business days. Find more delivery times information on Delivery information.
How do I track my package, and what does it mean if tracking hasn’t updated for a while?
Tracking link sent at dispatch; scans can pause 24–48h—contact us if past ETA.
Do you deliver to PO Boxes, parcel lockers, or Amazon Hub Lockers?
Because we ship via couriers, we can’t send to PO Boxes/Parcel Lockers. Use a street address or select free Sydney pickup.
Will the $20 show at checkout before I enter my address?
Yes—$20 flat-rate appears in cart and checkout when ordered is placed from NSW, VIC, QLD, SA, ACT. For more information please read T&C.