Returns & Exchanges Policy

At Discount Motorcycle Tyres, we want you to get the right tyre for your bike the first time. If you've ordered the wrong size and it doesn't fit your motorcycle, we're happy to help with an easy return or exchange — as long as a few simple conditions are met.

Return Window

You have 60 days from the date of delivery to request a return or exchange.

What's Returnable

We accept returns and exchanges when the product ordered is the wrong size or fitment for your motorcycle, subject to the following conditions:

• Unused condition: The tyre or part must be completely unused and in the same condition it was in when delivered to you.
• No fitting attempts: The tyre must not have been mounted or fitted onto a rim unless it is confirmed to be the correct size. Attempting to fit an incorrect-size tyre can damage the tyre, tube, or rim, and will void eligibility for return.
• Original packaging: Please return the item in its original packaging, with all labels, stickers, and documentation intact where possible.
• No visible wear or damage: The product must be free of scuffs, scratches, dirt, grease, or any signs of installation or road use.

Before You Return

To avoid an unnecessary return, we recommend double-checking your motorcycle's correct tyre size (front and rear) — found in your owner's manual or on the sidewall of your current tyre — before fitting or opening the packaging.

If you're unsure whether your tyre is the right fit, contact our team before attempting installation. We're happy to help confirm sizing so you get it right the first time.

How to Request a Return or Exchange

1. Contact our support team with your order number and the reason for return.
2. Our team will confirm eligibility based on the conditions above.
3. Once approved, we'll provide instructions for returning the item.
4. On receipt and inspection of the returned product, we'll process your exchange or refund.

What's Not Covered

• Tyres or parts that have been fitted, mounted, or show signs of installation or use.
• Products damaged due to an incorrect fitting attempt.
• Items returned without prior approval from our support team.

Refund Processing Time

Once we've received and approved your returned item, refunds are processed within 10 business days. Please note that depending on your bank or payment provider (e.g. credit card, PayPal, Afterpay), it may take a few additional days for the refund to reflect in your account.

Questions?

If you have any questions about your order or our returns process, please reach out to our customer support team — we're here to help you find the right fit for your ride.